CONTACT
Do you have questions about your order, products, or need advice? We're happy to help and usually respond the same day.
Fill out the form below or email ownlane.nl@gmail.com
ORDER & SHIPPING
When will my order be shipped?
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know. We will do our best to find a good solution together with you.
What is the delivery time?
We cannot accept returns on certain items. This is clearly indicated before purchase.
Do you ship internationally?
We will ship your order as soon as possible. Once your order has shipped, you will receive an email with more information. Delivery times depend on your location.
What are the shipping costs?
Our products are produced both locally and globally. We carefully select our production partners to ensure that our products are of high quality and fairly priced.
Can I change or cancel my order?
Please contact us as soon as possible. We cannot guarantee that changes will still be possible after processing.
RETURNS & EXCHANGES
Can I return my order?
Yes, you have the right to return your order up to 14 days after receipt.
What are the conditions for returns?
Products must be unworn, undamaged and in their original condition and packaging.
Am I responsible for the return costs?
Yes, the customer is responsible for the costs of returns.
Can I exchange an item?
Yes, exchanges are possible for a different size, variant, or product, depending on availability.
CONTACT & SERVICE
How can I get in touch?
You can reach us using the contact form above.
How many days will it take to get a response?
We aim to respond to your message on the same business day.
What should I do if my order is damaged or incorrectly delivered?
Please contact us by email within 48 hours of receipt, so we can offer a suitable solution.